Same-Day Service Available

Off-Track or Stuck Garage Door Repair

Door crooked, stuck halfway, or won't move at all? Car stuck inside? A door that comes off its track can jam, hang at an angle or drop suddenly.

Joy Garage Services puts off-track and stuck doors back in working order for homes and businesses. Call (252) 832-8312 with your address, and we tell you when we can be there. We find out why the door came off track, give you a free estimate and fix it the right way. Price Before Work Starts.

Call (252) 832-8312 and we come to you. Same-Day Service Available. We'll look at your door and its tracks in person and give you a free estimate.

Call (252) 832-8312

Top of a sectional garage door with its rollers, hinges and curved track

Bottom edge of a closed garage door on a concrete floor

Symptoms

The door hangs crooked or one side is lower than the other.

Rollers have popped out of the track.

The door is stuck halfway and won't go up or down.

There's a gap at one side of the door.

Grinding or scraping when the door moves.

The track is bent, or a bracket is loose.

Your car is stuck inside the garage.

Detached white two-door garage with a cracked driveway

Warning signs

Rollers are noisy, wobbly or worn.

The door shakes or rubs against the track.

Track brackets look loose.

A cable looks slack on one side.

The door reverses or stops partway.

What to do first

Safety first: if the door is crooked or off its track, stop using it. Don't run the opener, and don't push or pull the door back by hand. Don't touch the springs or cables. Keep people and pets away from the door, and call us.

Stop using the door and don't press the opener or remote.
Don't push, pull or force the door back onto the track.
Keep people and pets away from the door, and don't walk or park under it.
Don't touch the springs or cables.
Call (252) 832-8312 and tell us your address and what the door looks like.

Row of suburban homes with attached garages

OFF-TRACK / STUCK GARAGE DOOR

Why a garage door comes off its track

A broken spring or cable. When a spring or cable fails, the door loses its support and can twist or drop out of line. That is a common reason a door leaves its track.

An impact. A car bumping the door, a stray ball or a heavy hit can knock the rollers out of the track or bend it.

Worn or damaged rollers. Rollers that are cracked, worn flat or stuck don't roll smoothly. They can jump out of the track when the door moves.

A bent or loose track. A track that's bent, or brackets that have worked loose over time, no longer guide the door in a straight line.

Obstructions in the track. Debris, a build-up of dirt or something caught in the track can make a roller jump or jam.

Using the opener on a stuck door. Running the opener while the door is jammed or crooked can push it further out of line and make the damage worse.

Garage door lift cable and pulley above the door track — Photo: Josh Kelahan, CC BY 2.0

The parts of your track system

A garage door rides on several parts that work together. A problem with any one of them can send the door off line.

Tracks

The metal guides on both sides of the door. They run vertically, then curve and run horizontally along the ceiling. They keep the door moving in a straight path.

Rollers

The small wheels on each side of the door that roll inside the tracks. Worn or damaged rollers are a common reason doors bind or jump.

Brackets

These hold the tracks to the wall and ceiling. If they loosen, the track shifts and the door no longer runs true.

Hinges

They join the door's sections and hold the roller shafts. A bent or cracked hinge can pull a section out of line.

Cables

Cables run from the bottom of the door up to the drums. If one slips or breaks, one side of the door hangs lower than the other.

Hands working on a garage door part with a tool

HOW IT WORKS

How we put a door back on track

You call us

Call (252) 832-8312 with your address and tell us what the door is doing. We tell you when we can come.

We make the door safe first

Before anything else, we secure the door to keep it from moving while we work.

We find out why it came off

We check the tracks, rollers, hinges, cables and springs to find the real cause, not just the visible problem.

We explain and give you the estimate

We tell you what we found and what needs fixing. Price Before Work Starts.

We repair and realign

We put the door back in its track, straighten or realign the tracks, and replace bent tracks or worn rollers when needed.

We test the door

We check the balance, run the door through its full travel, and check that it moves smoothly and evenly before we leave.

Hammer, pliers and tape measure on a workbench

What the service includes

We inspect the tracks, rollers, hinges, cables and springs to find out why the door came off track.
You get a free estimate on site. Price Before Work Starts.
We put the door back on its track safely.
We straighten or realign the tracks, and replace bent tracks or worn rollers if needed.
We also look at the cables and springs, because a broken spring or loose cable can pull a door off track.
We check the balance, test the door and the opener, and show you how it runs.

The fastest way to a real price is to let us see the door. Price Before Work Starts. Call (252) 832-8312.

(252) 832-8312

Hammer and adjustable wrench on a wooden table

Repair the track or replace parts?

We find the cause first. A door that's put back without fixing the cause is likely to come off again.

Usually a repair

The door only slipped out of the track and nothing is bent or broken.
The track is slightly out of line and can be realigned.
Brackets are loose and can be tightened or reset.

Usually a replacement

A track section is bent or creased and can't be straightened.
Rollers are cracked, worn or stuck.
A hinge or bracket is damaged or cracked.
A broken spring or cable caused the problem and needs to be replaced as well.

Why choose Joy Garage Services

We fix the cause, not just the symptom, so the door is less likely to come off track again for the same reason.
Same-Day Service Available. Call with your address and we tell you when we can be there.
Price Before Work Starts. We look at the door first and give you the estimate on site.
We answer 24 hours a day, 6 days a week.
Residential & Commercial. We serve homes and businesses.
Free estimates.
Rated 5.0 on Google. 6 years of experience.

SERVICE AREA

Service area

We fix off-track and stuck garage doors across central North Carolina and Virginia. Not sure if we reach you? Call (252) 832-8312 and ask. In Virginia, work is performed by licensed local technicians.

(252) 832-8312 Our location, hours and the towns we serve

North Carolina

Counties we serve (37)

Alamance
Alexander
Anson
Burke
Cabarrus
Caldwell
Catawba
Chatham
Davidson
Davie
Durham
Edgecombe
Forsyth
Franklin
Gaston
Granville
Guilford
Halifax
Harnett
Iredell
Johnston
Lee
Lincoln
Mecklenburg
Moore
Nash
Orange
Randolph
Rowan
Stanly
Surry
Union
Vance
Wake
Wilkes
Wilson
Yadkin

Map of the 37 North Carolina counties Joy Garage Services serves

Common questions

My car is stuck inside. What should I do?

Call us at (252) 832-8312. Don't force the door. Tell us your address and what the door is doing, and we tell you when we can be there.

Can I push the door back onto the track myself?

We don't recommend it. An off-track door can be heavy and unbalanced, and the springs and cables are under tension. Leave it where it is and call us.

What makes a garage door come off its track?

Common causes are a broken spring or cable, worn rollers, a bent or loose track, or the door being hit. We look at all of these when we come out.

Is it safe to close the door if it's only a little crooked?

No. If the door is crooked or off its track, stop using it until it's checked.

How soon can you come?

Same-Day Service Available. Call (252) 832-8312 with your address. The time depends on your location and who is available.

Do you fix stuck doors at businesses?

Yes. We're Residential & Commercial, so we serve homes and businesses.

How do I tell if my door is off track?

Look at the sides of the door. If a roller is out of the track, the door hangs crooked, or there's a gap at one side, it's off track. You may also hear scraping or grinding when it moves.

Can a door come off track more than once?

Yes, if the cause isn't fixed. A worn roller, a bent track or a weak spring will keep causing the same problem. That's why we look for the cause as well as fixing the door.